Returns & Refund Policy

At Vivora Cases, each product is made to order specifically for you. Because of this, we do not accept returns or exchanges.

However, we want you to love your case. If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at [support@vivoracases.com] with:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will review your request and, if the issue is confirmed, work with our fulfilment partner to provide a suitable resolution, which may include a replacement or refund.

Please note that we cannot accept claims for:

• Normal wear and tear
• Damage caused by misuse or improper care
• Changes in preference after receiving your order
• Incorrect information provided during checkout (such as selecting the wrong phone model)

If you have any questions about your order, please contact us at [hello@vivoracases.com] and we’ll be happy to help.