Shipping policy

Shipping Policy

At Vivora Cases, each order is made to order and fulfilled by our trusted third-party fulfilment partners. Because products are created specifically for each customer, processing begins shortly after your order is placed.

Processing Time

Orders typically require time for production before they are shipped. Processing times may vary depending on product type, order volume, and fulfilment location; this would usually take between 1 to 3 working days.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times vary depending on your location and shipping method.

Please note that delivery times are estimates and may be affected by factors outside of our control, including:

Carrier delays
Customs processing
Weather conditions
Holidays or peak seasons

Vivora Cases is not responsible for delays caused by shipping carriers or customs processes.

Shipping Costs

Shipping costs are calculated at checkout based on your order, destination, and available shipping options.

From time to time, we may offer free shipping promotions or shipping discounts. Any applicable offers will be displayed during checkout.

Tracking Your Order

Once your order has been shipped, you can track your package using the tracking information provided in your shipping confirmation email.

If you believe your package is lost or there is an issue with your delivery, please contact us and we will assist you in resolving the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. Vivora Cases is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate information provided by the customer.